Broken Website Recovery

The base term is 2 days. Most failures are found and fixed faster because the cause is usually one thing: a recent update, a plugin conflict, an error in the theme code or exhausted hosting limits. If you need the site today, we take your project as priority and finish within one day.

Yes. We work with what is on the hosting: error logs, site files and the database. A backup speeds things up but is not a requirement. If your host still keeps a backup, we can deploy it as a separate service.

Do not change anything on the hosting and do not install new plugins so the traces of the error stay intact. Just send us access to the hosting and the admin panel. We take the first copy of the site before any action.

Here we fix a technical failure: the site went down on its own, after an update or because of a server error. Hack recovery is for cases where foreign code, spam pages or redirects got into the site. If diagnostics show signs of a hack, we tell you immediately and suggest switching to that service.

Yes, this is the most common case. We find which update caused the conflict, roll it back and bring the site up. Then we pick a compatible version or replace the problematic plugin with a similar one — the replacement is a separate add-on.

We guarantee that we will find the cause and bring the site to a working state on the same hosting. If the problem turns out to be outside the site — the host suspended the account or the domain was not renewed — we show it in the logs and tell you exactly what needs to be done on your side.

Hosting panel or FTP and SSH, plus database access. Admin panel access is welcome, but if it does not open because of the failure that is fine: we go in through the hosting. After delivery you can change all passwords.

No. The first step is a full copy of files and database. All changes are made after that, so we can return to the pre-repair state at any moment. Orders, posts and content stay in place.

Yes. At the end you get a short report: what exactly broke, why it happened and what we did. It also includes recommendations on what to change so the situation does not repeat.

Within 7 days after delivery 2 rounds of edits on the same failure are included in the price. To avoid catching such situations manually, there are add-ons: automatic backups, uptime monitoring and a staging environment for updates.